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R1 Retail Pricing ISBN 978-0-9737436-4-7 Turning Pennies into Dollars. A case study.
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R11 Industry Benchmarks (Retail Garden Ctrs) ISBN 978-0-9808954-4-5 How do you relate to the industry? Attainable benchmarks for maximum productivity and profit.
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R14 Cash Register Etiquette with Case Studies ISBN 978-0-9808954-7-6 Learning to take initiative
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R15 Telephone Etiquette with Case Studies ISBN 978-0-9808954-8-3 Dealing with a customer over the phone - translation and negotiation.
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R16 Sales Etiquette ISBN 978-0-9808954-9-0 Case studies and exercises for employees
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R17 The Power of Mind Supervision ISBN 978-1-897528-18-1 Learning how to build a productive team
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R18 Understanding Year End Statements (Retailers) ISBN 978-1-897528-01-3 Business ratios to help monitor your business
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