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R1 Retail Pricing ISBN 978-0-9737436-4-7 Turning Pennies into Dollars. A case study.
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R2 Self-employment: New Opportunities ISBN 978-0-9737436-5-4 Marketing for frugal "SOHOS"
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R3 What is a Job Description? ISBN 978-0-9737436-6-1 Strategies for successful management
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R4 Easy Marketing Ideas ISBN 978-0-9737436-7-8 Attracting new customers to your store
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R5 What is a Retail Manager Worth? ISBN 978-0-9737436-8-5 Payment plans, incentives and accountability systems
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R6 Changing Priorities ISBN 978-0-9737436-9-2 Bridging the gap between management and staff (Case Study)
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R7 From "Personnel" Experience ISBN 978-0-9808954-0-7 Excuses for not training personnel
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R8 Telephone Talk ISBN 978-0-9808954-1-4 A list of telephone do's and don'ts
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R9 Understanding Your Customer ISBN 978-0-9808954-2-1 Putting yourself in your customer's shoes
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R10 Cash Register Etiquette ISBN 978-0-9808954-3-8 Serving your customer and communication skills
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R11 Industry Benchmarks (Retail Garden Ctrs) ISBN 978-0-9808954-4-5 How do you relate to the industry? Attainable benchmarks for maximum productivity and profit.
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R12 Who is Your Customer? ISBN 978-0-9808954-5-2 Do you know your target market?
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R13 Representing your Store ISBN 978-0-9808954-6-9 Welcoming a new employee to your team
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R14 Cash Register Etiquette with Case Studies ISBN 978-0-9808954-7-6 Learning to take initiative
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R15 Telephone Etiquette with Case Studies ISBN 978-0-9808954-8-3 Dealing with a customer over the phone - translation and negotiation.
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R16 Sales Etiquette ISBN 978-0-9808954-9-0 Case studies and exercises for employees
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R17 The Power of Mind Supervision ISBN 978-1-897528-18-1 Learning how to build a productive team
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R18 Understanding Year End Statements (Retailers) ISBN 978-1-897528-01-3 Business ratios to help monitor your business
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