JPL CONSULTING
Budgeting and Estimating Systems for Service Companies
Serving the horticultural community
since 1984
JPL ORDER PAGE FOR RETAIL TRADE BOOKLETS
For service trade booklets: click here
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BELOW IS OUR CURRENT LIST FOR JPL RETAIL TRADES BOOKLETS
Per booklet price = $4.99 + GST + $1. Shipping = $6.24 total
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where you can order JPL products online easily and safely by providing only your PayPal Email address.  
In other words, you can shop without giving us your credit card or bank account numbers
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R1 Retail Pricing
ISBN 978-0-9737436-4-7
Turning Pennies into Dollars. A case study.
R2 Self-employment:
New Opportunities
ISBN 978-0-9737436-5-4
Marketing for frugal "SOHOS"
R3 What is a Job Description?
ISBN 978-0-9737436-6-1
Strategies for successful
management

R4 Easy Marketing Ideas
ISBN 978-0-9737436-7-8
Attracting new customers to
your store
R5 What is a Retail Manager Worth?
ISBN 978-0-9737436-8-5
Payment plans, incentives and
accountability systems
R6 Changing Priorities
ISBN 978-0-9737436-9-2
Bridging the gap between
management and staff
(Case Study
)
R7 From "Personnel" Experience
ISBN 978-0-9808954-0-7
Excuses for not training personnel
R8 Telephone Talk
ISBN 978-0-9808954-1-4
A list of telephone do's and don'ts

R9 Understanding Your Customer
ISBN 978-0-9808954-2-1
Putting yourself in your customer's
shoes

R10 Cash Register Etiquette
ISBN 978-0-9808954-3-8
Serving your customer and
communication skills
R11 Industry Benchmarks
(Retail Garden Ctrs)
ISBN 978-0-9808954-4-5
How do you relate to the industry?
Attainable benchmarks for maximum
productivity and profit.
R12 Who is Your Customer?
ISBN 978-0-9808954-5-2
Do you know your target
market?
R13 Representing your Store
ISBN 978-0-9808954-6-9
Welcoming a new employee to your
team

R14 Cash Register Etiquette
with Case Studies
ISBN 978-0-9808954-7-6
Learning to take initiative
R15 Telephone Etiquette
with Case Studies
ISBN 978-0-9808954-8-3
Dealing with a customer over the
phone - translation and
negotiation.
R16 Sales Etiquette
ISBN 978-0-9808954-9-0
Case studies and exercises for
employees
R17 The Power of
Mind Supervision
ISBN 978-1-897528-18-1
Learning how to build a
productive team
R18 Understanding Year End
Statements (Retailers)
ISBN 978-1-897528-01-3
Business ratios to help monitor
your business
 
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